FAQ’s
Yes, You can go to MY ACCOUNT PAGE and click on the coupons tab, you will find all your coupons and store credits available
To resolve this, I recommend the following steps:
Check the Coupon’s Validity: Ensure that the coupon is still within its valid date range and hasn’t expired. use this link
Review the Terms and Conditions: Some coupons have specific conditions, like a minimum purchase amount or restrictions on the types of products they can be applied to.
Account Verification: Make sure you are logged into the correct account (same email) associated with the coupon.
All our fragrances are safe for use in Water vacuums, Rainmates, or diffusers, that is, there is no danger when smelling them on humans including small children, however, they are not suitable for consumption, which is why they should always be out of the reach of children. In the case of Pets, our fragrances have not been extensively tested on animals, which is why we cannot fully guarantee that they are 100% safe for certain animals or pets to smell, so they should be used with caution in case you have pets.
At this time, we offer free shipping within the United States. We also deliver to Canada, and the shipping costs are quite reasonable, however, to know the exact price you must add the products and your shipping address in Canada and the system will give you the exact cost on the cart page and on the checkout.
Yes, you have Thirty (30) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging and with all the caps sent. In case of returns, please contact us first through our contact page
We would like to make it clear that watervacuummaster.com is not an authorized seller of Rexair, Rainbow, Hylax, or any other officially recognized vacuum cleaner manufacturer. However, We were an authorized Rexair, Rainbow dealer in the past in Miami, Florida for more than 10 years, we utilize our vast knowledge in sales, maintenance, and customer service exclusively to provide assistance to users who already possess these vacuum cleaners.
No, in fact, Rexair does not allow any authorized distributor to sell parts or accessories online. However, we do sell fragrances and scents that are tested by us and safe to use in any Rainbow, water vacuum or Rainmate
In order to know the price of any Rainbow Vacuum, accessories, or original parts, an appointment must be made with an authorized dealer.
Due to Rexair’s policies with each of its distributors, prices cannot be offered online. In addition, each distributor is independent and sets its prices in relation to the local market, which is why there may be some differences between prices in the international market and even in the local US market. For all this, prices are not posted online.